Course Transfer

Should you need to transfer to a different course, the following charges apply:

If you give four weeks+ notice before the start of the course: £50 or loss of deposit

If you give two to four weeks notice before the start of the course: 25% of course fee or £50 (whichever is the greater)

If you give less than two weeks notice: full course fee

Any transfers can only occur up to 6 months into the future.

Cancellations

If you need to cancel your course, the following charges apply:

If you give four weeks+ notice before the start of the course: £50

If you give two to four weeks notice before the start of the course: 50% of course fee or £50 (whichever is the greater)

If you give less than two weeks notice: full course fee

All cancellations have to be made in writing via post or email & the date received dictates the above fees.

Non-Attendance

If you do not attend a course, and have not notified us in advance, the full course fee is payable & non-refundable.

Late Arrival / Missed Session

If you arrive late for a course or are absent from any session, we reserve the right to refuse entry going forward, if we feel this will hinder your chances of success. The full course fee will still be payable as full attendance for all courses is mandatory.

Unforseen Circumstances

On occassion, unforseen circumstances may require us to cancel a course. In such circumstances you will be given us much notice as possible & offered an alternate course or a full refund of course fees paid.

Information Accuracy

Goldcross makes huge efforts to ensure all information on this site is accurate and up-to-date. However, we are only human and mistakes in data entry can occur. If there is anything that you wish to double check or confirm prior to making a booking then please call us first to avoid disappointment or issue.

Personal Responsibility

On making a booking Goldcross will send you a receipt, a map with directions to the course, course information and where possible parking details (either private or public). It is your responsibility, as an adult, to ensure that you arrive at the course venue prior to the start time.

If you are delayed by traffic, travel, incident or cannot find a free parking space then it is not the fault of Goldcross (and has no bearing on the other terms of business). We advise double-checking travel conditions & parking availability prior to departure. If you do this and aim to get to the course 30 minutes prior to start then there should be no issue.

CITB Levy

If you wish your course to be considered against the CITB Levy / funding scheme for rebate, we will need your CITB Levy Number at the time of booking & this is solely your responsibility to provide this. Failure to provide this at that time of booking and asking for this to be applied at a later date results in a non-negotiable £20 admin fee.