Course Transfer

Should you need to transfer to a different course, the following charges apply:

If you give four weeks+ notice before the start of the course: £50 or loss of deposit

If you give two to four weeks notice before the start of the course: 25% of course fee or £50 (whichever is the greater)

If you give less than two weeks notice: full course fee

Any transfers can only occur up to 6 months into the future.

Cancellations

If you need to cancel your course, the following charges apply:

If you give four weeks+ notice before the start of the course: £50

If you give two to four weeks notice before the start of the course: 50% of course fee or £50 (whichever is the greater)

If you give less than two weeks notice: full course fee

All cancellations have to be made in writing via post or email & the date received dictates the above fees.

Non-Attendance

If you do not attend a course, and have not notified us in advance, the full course fee is payable & non-refundable.

Late Arrival / Missed Session

If you arrive late for a course or are absent from any session, we reserve the right to refuse entry going forward, if we feel this will hinder your chances of success. The full course fee will still be payable as full attendance for all courses is mandatory.

Unforseen Circumstances

On occassion, unforseen circumstances may require us to cancel a course. In such circumstances you will be given us much notice as possible & offered an alternate course or a full refund of course fees paid.

Information Accuracy

Goldcross makes huge efforts to ensure all information on this site is accurate and up-to-date. However, we are only human and mistakes in data entry can occur. If there is anything that you wish to double check or confirm prior to making a booking then please call us first to avoid disappointment or issue.

Certification

Upon course completion, successful delegates are issued with certification as proof of competency.  Certification is normally valid for between 3 and 5 year period unless otherwise stated. Please check your certificate on receipt. All discrepancies must be brought to our attention within 6 weeks to qualify for free replacement.

Personal Responsibility

On making a booking Goldcross will send you a receipt, a map with directions to the course, course information and where possible parking details (either private or public). It is your responsibility, as an adult, to ensure that you arrive at the course venue prior to the start time.

If you are delayed by traffic, travel, incident or cannot find a free parking space then it is not the fault of Goldcross (and has no bearing on the other terms of business). We advise double-checking travel conditions & parking availability prior to departure. If you do this and aim to get to the course/test 30 minutes prior to start then there should be no issue.

Remote learning – Requirements

Delegates are responsible for ensuring that:

1. They have access to the necessary hardware/software to undertake the course i.e. a suitable PC or Laptop.
2. That the hardware they are using is capable of running both the Zoom and Microsoft Teams software either through a web browser i.e. Edge, Firefox, Chrome, or the respective client/app.
3. A fully functional webcam and microphone that works in conjunction with their PC/Laptop.
4. Direct access to a reliable network by which they can access the course – Delegates are recommended to utilise their work or home networks, public networks can be unreliable and suffer from sporadic outages.

The use of a tablet or mobile phone is not considered possible due to the examination process and hence their use is not supported by Goldcross.

Delegates are required to follow the protocols and requirements as specified by the tutor at all times throughout the training session(s).

Remote learning – Recommendation

The Zoom client and Microsoft Teams App are both freely available and the use of the specific client/app is the recommended option.  You will be notified of the platform your course will be delivered on (i.e. Zoom or Teams) prior to the course start date.

CITB Levy

If you wish your course to be considered against the CITB Levy / funding scheme for rebate, we will need your CITB Levy Number at the time of booking & this is solely your responsibility to provide this. Failure to provide this at that time of booking and asking for this to be applied at a later date results in a non-negotiable £20 admin fee.

Discounts and Sales

We do our utmost to ensure that our course prices remain competitive and as a result we frequently place courses on sale.  For the benefit of prior customers, we also offer a loyalty discount however customers should be aware that this discount cannot be utilised on courses that have already been reduced within a sale.

CITB Operative HS&E Test (CSCS touchscreen Test)

If you arrive late for a scheduled test admission will be refused and no refund will be provided.

If you fail to provide the required ID (primary and secondary) prior to the test you will not be permitted to undertake the test as scheduled and no refund will be provided.

Should you need to transfer your test to a different date, the following charges will apply:

If you give two weeks+ notice before the start of the test: no charge

If you give one to two weeks notice before the start of the test: £20 admin fee applies

If you give less than one weeks notice: full test fee will apply

Any transfers can only occur up to 2 months into the future.

Should you fail your test for any reason a second test cannot be taken until a period of 48hrs has elapsed.