Privacy Policy
This privacy statement was last updated on March 05, 2025 and applies to citizens and legal permanent residents of the United Kingdom.
Your privacy is important to us and we are committed to ensuring that it is protected through our compliance with this privacy policy (‘Policy’). In this policy, we explain what we do with the data that we obtain about you via https://goldcross-training.co.uk. We recommend you carefully read this policy so that you understand why and where your data may be utilised as a result of visiting and using our website or services.
In our processing we comply with the requirements of privacy legislation and regulation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy policy;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
In order to make this Website and Services available to you, or to meet a legal or regulatory obligation, we may need to collect and use certain Personal Information provided by you. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.
The information we collect falls into one of two categories:
“Voluntarily provided” information – this refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information – this refers to any information automatically sent by your devices in the course of accessing our products and services.
Any of the information we collect from you may be used for the following purposes:
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we may request/use the following data:
• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number
• Date of birth
• Professional or employment-related information
• Financial information such as bank account number of credit card number
• Commercial information such as, products or services purchased, obtained, or considered
The basis on which we may process these data is: It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.
Retention period
We retain this data upon termination of the service for the following number of months: 72
1.2 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with this Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 72
1.3 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
- Professional or employment-related information
- Commercial information such as, products or services purchased, obtained, or considered
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Employment history
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 72
1.4 To be able to comply with our legal obligations
For this purpose we may request/use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
- Driver’s licence
- Passport number
- Professional or employment-related information
- Commercial information such as, products or services purchased, obtained, or considered
- Financial information such as bank account number of credit card number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with this Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 72
1.5 Compiling and analyzing statistics for website improvement
For this purpose we use the following data:
- IP Address
- Geolocation data
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Date of birth
- Sex
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: 26.
1.6 Newsletters
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.7 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
- Commercial information such as, products or services purchased, obtained, or considered
- Financial information such as bank account number of credit card number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with this Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 72
1.8 To be able to offer personalised products and services
For this purpose we may request/use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Professional or employment-related information
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.9 To comply with accreditor requirements
For this purpose we may request/use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
- Driver’s licence
- Passport number
- Professional or employment-related information
- Commercial information such as, products or services purchased, obtained, or considered
- Financial information such as bank account number of credit card number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with this Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
- Sharing with other parties
We may share data (or aspects of data) with other processors and with other third parties, as a means of improving this website, the services offered and in order to provide for, security, legal, regulatory and or accreditator requirements.
Processors
Name: CITB, NEBOSH, IOSH, NOCN & FAA
Country: United KIngdom
Purpose: Registration, Delivery of Service and Certification
Name: VideoTile & ECA
Country: United Kingdom
Purpose: eLearning – Registration, Delivery of Service and Certification
Name: OH&S Services and Rane digital
Country: United Kingdom
Purpose: Technical support services and platform provision
Name: Google
Country: USA
Purpose: Marketing, Advertising, Analytics, Personalization of Ads – For more information on how Google collects and uses data, please refer to Google’s Privacy Policy and Google’s EU User Consent Policy.
Name: Trustpilot
Country: United Kingdom
Purpose: Collection of Service Delivery Reviews
Third parties
Name: PayPal
Country: United Kingdom
Purpose: Credit/Debit Card payments & Credit Facilities
Data: Personal Details & Card Information
Name: Worldpay
Country: United Kingdom
Purpose: Credit/Debit Card payments
Data: Personal Details & Card Information
- Cookies
To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy.
- Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
Goldcross HSEQ participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. It uses the Consent Management Platform with the identification number 332.
We have concluded a data processing agreement with Google. We share data with Google to assist in the delivery of relevant advertisements and the analysis of; this websites performance and the effectiveness of our marketing capaigns. Google collects and stores data on their own servers and they may communicate data to third parties in case of legal obligation or when these third parties deal with the data on their behalf. Goldcross does not control how they manage this data and you should familiarise yourself with their specific privacy/cookie policies here:- Google’s Privacy & Terms site
We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely. We share payment data with the Payment Processors only to the extent necessary for the purposes of: processing your payments, providing for the refund of such payments as necessary, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect Personal Information direct from you, which allows them to process your payments. This may include your: name, your email address, residential or business address, credit/debit card details, and or bank account number. They will handle all the steps in the payment process via their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies.
We do not retain or store any financial information from you, this data is handled directly by our payment processors; WorldPay & PayPal, who’s respective ‘privacy policies’ are available to view here:
We would suggest you review these policies.
- Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
- Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
- Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
- Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
- Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
- Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
- Contact details
Goldcross HSEQ
21 Mark Road, Hemel Hempstead, Herts. HP2 7BN
United Kingdom
Website: https://goldcross-training.co.uk
Email: [email protected]
Phone number: 0203 633 5505